Accessibility

Accessibility In Lucas Oil Stadium

Lucas Oil Stadium ADA Drop-Off and Pick-Up Points

Lucas Oil Stadium is a fully accessible facility. All entrances into the stadium, as well as all levels of the stadium, are fully accessible via ramps, elevators and escalators. Accommodations for guests with disabilities include family restrooms, accessible ticket and concession counters, first-come first-serve designated parking, assisted listening devices, wheelchair assistance and more. Assistive animals are welcome in the facility.

Purchasing Accessible Seats

Lucas Oil Stadium offers fully integrated accessible seating for guests with disabilities. Guests are encouraged to choose from a variety of seating options designed to accommodate different needs.

To ensure your seats are ADA-compliant, please notify the ticket seller of any accessibility requirements at the time of purchase. Accessible seating is typically marked by a “W” at the end of the row number (e.g., Row 5W), and Ticketmaster offers a filter option to show accessible seating only. We also offer seating for guests with limited mobility in selecting first and last rows of certain sections, which can be accessed without the use of stairs.

For personalized assistance, we recommend speaking with a Ticket Office representative who can help select the most appropriate seating. The Lucas Oil Stadium Ticket Office is open Fridays only from 9 AM to 5 PM and can be reached at (317) 262-3389.

Please note: accessible seating locations may vary depending on the event configuration but will always meet ADA guidelines.

ADA Relocation (Event Day only)

Guests with disabilities who hold non-accessible tickets are welcome to request accommodation on the day of the event. Here’s how it works:

1) First, your original ticket must be scanned at the gate to enter the stadium. Scan and enter.
2) Then to request an ADA relocation, please proceed to the interior ticket windows located near Section 118 on Street Level (southeast corner).

Accessible seating is available on a first-come, first-served basis, and relocation is subject to availability.

For additional assistance, please contact Guest Services at (317) 262-8600 or the Ticket Office at (317) 262-3389.

The Lucas Oil Stadium Ticket Office and Will Call are located at the southeast corner of the stadium on Capitol Avenue. All ticket windows are accessible and Ticket Office staff can provide information on available seating options for events.
Guests with disabilities may be dropped off and/or picked up on the southwest corner pull-through location off of Missouri Street, or on the northeast side of the stadium, on Capitol Avenue by the Colts Pro Shop.
Guest Services staff are stationed throughout the stadium and are available to assist with general inquiries.
Lucas Oil Stadium is now certified sensory inclusive and offers sensory bags. The bags are equipped with noise cancelling headphones, fidget tools, verbal cue cards, and weighted lap pads for guests who feel overwhelmed, but want to stay engaged in the game or event they are attending. Guests will still have access to a designated quiet space within the stadium if a quieter and more secure environment is needed. Click here for more information.
Restrooms located throughout Lucas Oil Stadium provide accessible amenities. In addition, Family Restrooms are available on all levels and quadrants of the stadium.
Assistive Listening Devices are available during all major events. Please visit the Guest Services kiosk near Section 121 on Street Level for assistance. Captioning boards are located in the NE & SW corners of the stadium. American Sign Language (ASL) interpreters are available with a minimum of two (2) weeks advance notice before the event. Please email your ASL request to [email protected].
All concession stands are accessible and large print menus are available upon request.
Assistive animals are welcome inside Lucas Oil Stadium.
For additional assistance, please contact Guest Services at (317) 262-8600 or the Ticket Office at (317) 262-3389.