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VISITORS FAQ's

Green Initiatives

What "Green Initiatives" does your facility participate in?

The Indiana Convention Center & Lucas Oil Stadium is pleased to take part in Green Initiatives. From food rescue to biodegradable serviceware to energy conservation and more, this fact sheet describes some of our green projects. The program is continually updated, and we are pleased to work with guests on their specific requests.

Directions & Parking

Where should I park on event days?

There are 39,649 parking spaces within six blocks in each direction of our facility. Arrangements for specialty and long-term parking can be made through Denison Parking at 317.916.1760 or jallsup@denisonparking.com. Please visit our Maps & Parking information page to locate the most convenient parking for your event.

How much does it cost to park?

Depending upon the event, parking charges can range from $5.00 to $20.00. All parking is on a first-come, first-served basis.

Is tailgating permitted in Lucas Oil Stadium’s parking lot?

Yes, tailgating is permitted as long as you are compliant with the following tailgating rules:

  1. All parking is 1st come, 1st serve. No spots will be reserved in advance.
  2. All vehicles that want to tailgate together must arrive at the same time. Spots will not be held for people arriving later.
  3. Tailgating must take place either in front of, or behind the parked vehicle without blocking the drive aisle. For safety reasons, all aisle ways must have room for a vehicle to pass through.
  4. There will be no tailgating in an empty parking space. No parking spaces will be purchased for tailgating. All parking spaces must be occupied with a vehicle.
  5. There will be no tents set up across aisle ways.
  6. There will be no throwing of footballs, baseballs, etc.
  7. Beanbag toss games are not to be in the middle of the aisles. It must be kept to one side to allow traffic through.
  8. No charcoal grills, please.
  9. Non-compliance of these rules will result in removal from the parking lot without refund.

Where can I park my RV?

The Indiana State Fairgrounds Campsites, 1202 East 38th Street, Indianapolis, is approximately 6 miles from the facility and open year-round. Amenities include paved pads, water and sewer hook-ups, 30-amp service, pay phones, picnic shelter, and playground. It is fully accessible to those with special needs. Call 317.927.7510 for more information.

Lake Haven Retreat, 1951 West Edgewood Avenue, Indianapolis, approximately 7 miles from the facility, is a full service campground with daily, weekly, and monthly rates. Sitting on 20 acres, the retreat has a lake stocked for fishing, restroom, shower, and laundry facilities, wireless and high-speed internet connections. Call 317.807.2267 or visit www.lakehavenretreat.com for more information.

Where can I park to get tickets on NON-EVENT days?

To facilitate the purchase of tickets from the Ticket Office, free parking is available in our lot only on NON-EVENT days. To enter the lot closest to the Ticket Office from South Street, head South on Captiol Avenue, and enter either gate #6 or gate #7. If you are unsure whether this lot will be available for your ticket purchase, please call ahead to the Ticket Office. The Lucas Oil Stadium Ticket Office telephone number is (317) 262-3389. The TTY number is (317) 262-3578. Regular business hours are Monday-Friday 9:00 am - 5:00 pm. However, the Ticket Office adjusts its hours on event days and is open as the event warrants.

Persons With Disabilities

Can the facility accommodate persons with disabilities?

Lucas Oil Stadium is a fully accessible facility. All entrances into the stadium are accessible. Guests may use ramps, elevators and escalators to move between all levels. Accommodations for persons with disabilities include family restrooms, accessible ticket and concession counters, first-come, first-serve designated parking, assistive listening devices and wheelchair availability. See our Guests with Disabilities page for more detailed information.

Does the facility offer special seating options for guests with disabilities?

Lucas Oil Stadium is pleased to provide fully integrated accessible seating for fans with disabilities and their guests. Guests with disabilities are encouraged to select their choice of seats from a wide array of options and ticket prices provided by the stadium.

Guests with disabilities holding non-accessible tickets that have been purchased at the Lucas Oil Stadium Ticket Office or through Ticketmaster are invited to any ticket window of the ticket office to request the exchange of their ticket for one that more appropriately meets their needs. Ticket exchanges cannot be made for tickets purchased through other sources. All seating relocation is subject to availability. The Ticket Office is located at the southeast corner of Lucas Oil Stadium.

Ticketing

What type of payments does the Ticket Office accept?

For most events, the Ticket Office accepts cash, Visa, MasterCard, Discover Card, or American Express. Checks or money orders, made out to the Lucas Oil Stadium Ticket Office, are accepted only through the mail and up to three weeks prior to the event. The Indianapolis Colts do not accept checks as a method of payment. The Ticket Office only accepts cash as a method of payment for events that are sold at the door only on the day of the event. Signs above the windows indicate what type payment is accepted at that window. Some windows are “cash only.”

Does the Ticket Office accept phone or Internet orders?

Most events do accept phone and Internet orders. However, the orders are taken through TicketMaster. You may reach TicketMaster by calling1-800-745-3000 or by going to their website at www.ticketmaster.com.

Does the Ticket Office accept mail orders?

Mail orders are accepted up to three weeks before the event. There is a handling fee of $5.00 per order. Please include your name, address, daytime phone number, and pertinent event information (i.e. name of event, number of tickets, accessible needs) in your mail order. Any mail order that cannot be processed will be returned along with a form explaining why your order could not be processed.

Do you accept Will-Call from the public?

We do have Will-Call tickets that customers order through TicketMaster by telephone or online. However, Will-Call is not accepted from the general public.

What are the Ticket Office hours?

The Ticket Office regular business hours are Monday through Friday, 9:00 a.m. – 5:00 p.m. The Ticket Office adjusts its hours on event days and is open as the event warrants.

Where is the Ticket Office located?

The Lucas Oil Stadium Ticket Office is located on street level, at the southeast corner of Lucas Oil Stadium. To facilitate the purchase of tickets from the Ticket Office, free parking is available in our lot only on NON-EVENT days. To enter the lot closest to the Ticket Office from South Street, head South on Capitol Avenue, and enter either gate #6 or gate #7. If you are unsure whether this lot will be available for your ticket purchase, please call ahead to the Ticket Office. The Lucas Oil Stadium Ticket Office telephone number is (317) 262-3389. The TTY number is (317) 262-3578. Regular business hours are Monday-Friday 9:00 am - 5:00 pm. However, the Ticket Office adjusts its hours on event days and is open as the event warrants.

My event is open to the public and I want to sell my own tickets. Is this permissible?

Ticket prices of $5.00 or less may be sold through the client. All tickets above $5.00 that are sold to the public must be ordered, printed, disbursed, sold, refunded and controlled by the Indiana Convention Center & Lucas Oil Stadium Ticket Office or its designated ticket agency, presently TicketMaster. NOTE: Advertising is NOT permitted prior to an executed contract with Lucas Oil Stadium.

Please see also our Ticketed Events page for more detailed information on ticketed events.

Facility Services

What size bag/container may I carry into a Colts game?

To provide a safer environment for the public and expedite fan entry into stadiums, NFL teams are implementing an NFL policy that limits the size and type of bags that may be brought into the stadium.

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12"x6"x12"
  • One-gallon clear plastic freezer bag (Ziploc bag or similar)
  • Small clutch bags, approximately the size of a hand, with or without a handle or strap can be taken into the stadium with one of the clear plastic bags.
  • After proper inspection at the gate designated for medical purposes, an exception will be made for medically necessary items.

What items are permitted into Lucas Oil Stadium? May I bring an umbrella into Lucas Oil Stadium?

Yes, umbrellas are allowed into the building. However, for the protection of our fans, the following items are not permitted in Lucas Oil Stadium and cannot be stored by Lucas Oil Stadium personnel:

  • Weapons or fireworks;
  • Any object that can be used as a missile;
  • Poles/sticks of any kind;
  • Containers, bottles, cans, liquid containers and coolers (except for guests with special medical or dietary needs);
  • Food not dispensed by Lucas Oil Stadium concessionaire;
  • Objects that obstruct another guest’s view of the playing surface;
  • Horns, whistles, boom boxes and/or other noisemakers;
  • Animals (except assistive animals for guests with disabilities);
  • Anything that creates a nuisance or disruption.

Patrons are subject to visual inspection of person, parcels, bags, containers and/or clothing capable of concealing prohibited items. Guests may refuse inspections, however management reserves the right to refuse entry.

Where can I eat in Lucas Oil Stadium?

Centerplate offers a wide variety of food and beverage choices for guests. There are 56 permanent concession stands and 90 portable concession stands with more than 500 points of sale located throughout the stadium. For locations, see our maps on the Concessions page.

Can I purchase beer/alcoholic beverages during Lucas Oil Stadium events?

The management of Lucas Oil Stadium, along with Centerplate Catering, promotes the responsible consumption of alcohol. During most public events in Lucas Oil Stadium, the sales of beer and alcoholic beverages will be offered to guests of legal age. Indiana State Law prohibits the sale of alcohol to any person under the age of 21. All guests who appear younger than 30 years of age will be required to show proper identification and proof of age when purchasing alcoholic beverages. Starting times and/or days of events may prohibit the sale of alcohol in Lucas Oil Stadium. Some events prohibit the sale of alcohol. Guests may not bring alcohol from outside sources into the stadium or take any alcohol with them upon exiting the ticket-taking checkpoint. The purchase limit may be reduced and sales may be discontinued at any time at the discretion of Lucas Oil Stadium management.

Guests will not be allowed to enter Lucas Oil Stadium if they are visibly intoxicated. Drunk and disorderly behavior will result in ejection from the stadium without refund. A limit of two beers/alcoholic beverages sold per transaction will be enforced.

Is smoking allowed in Lucas Oil Stadium?

Lucas Oil Stadium, including exterior balconies, is a smoke-free facility, per City-County General Ordinance No. 44 Sec. 616-201, effective March 1, 2006. Smoking is prohibited in any enclosed public place, including the Indiana Convention Center & Lucas Oil Stadium. Smoking is permitted outside, up to the exterior ticketing checkpoints. A pass-out may be required for some events.

Where is the Administrative Office in Lucas Oil Stadium?

The Administrative Office is located just south of the Team Store entrance, directly across from the Post Office on Capitol Avenue. To gain entrance, guests need to check-in with the Security Office on the North West side of the stadium at the Media/Staff entrance.

Does the Indiana Convention Center & Lucas Oil Stadium have Automatic Teller Machines (ATMs)?

ATMs are available throughout the public areas of Lucas Oil Stadium. ATMs are also conveniently located on the first level of the Indiana Convention Center, in the Maryland Food Court, between Room 116 and the 500 Ballroom Reception Room, and behind room 140.

How do I contact Lost & Found?

Lost & Found is located in our Disptach Offices. At ICC, you may call 317-262-3350; LOS, call 317-262-4000.

 

Tour Information

Are there tours of Lucas Oil Stadium?

Our tour guides conduct public tours of Lucas Oil Stadium. The tour lasts approximately one hour and includes visits to the playing field, an NFL locker room, Lucas Oil Plaza, the Press Box, a suite, as well as numerous other areas not accessible to the general public.

When are public tours of Lucas Oil Stadium?

Tours are typically conducted at 11 a.m., 1 p.m., and 3 p.m. every Tuesday and Wednesday. Cost is $10 for adults and $7 for seniors age 65 and over, children ages 4-12, and Military (Retired or Active ID). Children ages 3 and under are free when accompanied by a paying adult. Tickets are available on the day of the tour and are sold on a first-come, first-served basis. Tickets can be purchased at the exterior ticket windows of the Colts Pro Shop located at the northeast side of the stadium, near the corner of South St. and Capitol Ave. A private tour is recommended for groups larger than 25 people. **Please note: tour routes and times are subject to change based upon event schedules**

Are private tours available?

Please provide your request form a minimum of two weeks in advance of your requested date. If you are interested in requesting a private tour of Lucas Oil Stadium, please complete one of the tour request forms below (Non-Profits/Schools request form or Adults/Seniors/Youth request form). If you have questions, or need additional information, please contact Guest Services at 317.262.8600, or by e-mail at tour@icclos.com.

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