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PLANNERS FAQ's

Green Initiatives

What "Green Initiatives" does your facility participate in?

The Indiana Convention Center & Lucas Oil Stadium are pleased to take part in Green Initiatives. From food rescue to biodegradable serviceware to energy conservation and more, this fact sheet describes some of our green projects. The program is continually updated, and we are pleased to work with guests on their specific requests.

Directions & Parking

How do I get to the loading dock?

The Loading Dock is located on the west side of the facility, off of Missouri Street. See the Maps & Directions page for interactive driving directions.

Where should visitors park?

There are 39,649 parking spaces within six blocks in each direction of our facility. Arrangements for specialty and long-term parking can be made through Denison Parking at 317.916.1760 or jallsup@denisonparking.com. Please visit our Maps & Parking information page to locate the most convenient parking for your event.

How much does it cost to park?

Depending upon the event, parking charges can range from $5.00 to $20.00. All parking is on a first-come, first-served basis.

Persons With Disabilities

Can the facility accommodate persons with disabilities?

Lucas Oil Stadium is a fully accessible facility. All entrances into the stadium are accessible. Guests may use ramps, elevators and escalators to move between all levels. Accommodations for persons with disabilities include family restrooms, accessible ticket and concession counters, first-come, first-serve designated parking, assistive listening devices and wheelchair availability. See our Guests with Disabilities page for more detailed information.

Ticketing

What type of payments does the Ticket Office accept?

For most events, the Ticket Office accepts cash, Visa, MasterCard, Discover Card, or American Express. Checks or money orders, made out to the Lucas Oil Stadium Ticket Office, are accepted only through the mail and up to three weeks prior to the event. The Indianapolis Colts do not accept checks as a method of payment. The Ticket Office only accepts cash as a method of payment for events that are sold at the door only on the day of the event. Signs above the windows indicate what type payment is accepted at that window. Some windows are “cash only.”

Does the Ticket Office accept phone or Internet orders?

Most events do accept phone and Internet orders. However, the orders are taken through TicketMaster. You may reach TicketMaster by calling1-800-745-3000 or by going to their website at www.ticketmaster.com.

Does the Ticket Office accept mail orders?

Mail orders are accepted up to three weeks before the event. There is a handling fee of $5.00 per order. Please include your name, address, daytime phone number, and pertinent event information (i.e. name of event, number of tickets, accessible needs) in your mail order. Any mail order that cannot be processed will be returned along with a form explaining why your order could not be processed.

Do you accept Will-Call from the public?

We do have Will-Call tickets that customers order through TicketMaster by telephone or online. However, Will-Call is not accepted from the general public.

What are the Ticket Office hours?

The Ticket Office regular business hours are Monday through Friday, 9:00 a.m. – 5:00 p.m. The Ticket Office adjusts its hours on event days and is open as the event warrants.

Where is the Ticket Office located?

The Lucas Oil Stadium Ticket Office is located on street level, at the southeast corner of Lucas Oil Stadium. To facilitate the purchase of tickets from the Ticket Office, free parking is available in our lot only on NON-EVENT days. To enter the lot closest to the Ticket Office from South Street, head South on Capitol Avenue, and enter either gate #6 or gate #7. If you are unsure whether this lot will be available for your ticket purchase, please call ahead to the Ticket Office. The Lucas Oil Stadium Ticket Office telephone number is (317) 262-3389. The TTY number is (317) 262-3578. Regular business hours are Monday-Friday 9:00 am - 5:00 pm. However, the Ticket Office adjusts its hours on event days and is open as the event warrants.

My event is open to the public and I want to sell my own tickets. Is this permissible?

Ticket prices of $5.00 or less may be sold through the client. All tickets above $5.00 that are sold to the public must be ordered, printed, disbursed, sold, refunded and controlled by the Indiana Convention Center & Lucas Oil Stadium Ticket Office or its designated ticket agency, presently TicketMaster. NOTE: Advertising is NOT permitted prior to an executed contract with Lucas Oil Stadium.

Please see also our Ticketed Events page for more detailed information on ticketed events.

Facility Services

Where is the Administrative Office in Lucas Oil Stadium?

The Administrative Office is located just south of the Team Store entrance, directly across from the Post Office on Capitol Avenue. To gain entrance, guests need to check-in with the Security Office on the North West side of the stadium at the Media/Staff entrance.

What size bag/container may I carry into a Colts game?

To provide a safer environment for the public and expedite fan entry into stadiums, NFL teams are implementing an NFL policy that limits the size and type of bags that may be brought into the stadium.

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12"x6"x12"
  • One-gallon clear plastic freezer bag (Ziploc bag or similar)
  • Small clutch bags, approximately the size of a hand, with or without a handle or strap can be taken into the stadium with one of the clear plastic bags.
  • After proper inspection at the gate designated for medical purposes, an exception will be made for medically necessary items.

Does the Indiana Convention Center & Lucas Oil Stadium have Automatic Teller Machines (ATMs)?

ATMs are available throughout the public areas of Lucas Oil Stadium. ATMs are also conveniently located on the first level of the Indiana Convention Center, in the Maryland Food Court, between Room 116 and the 500 Ballroom Reception Room, and behind room 140.

I plan small events for 50 people and under. Can the Indiana Convention Center & Lucas Oil Stadium accommodate this smaller size meeting?

Small groups receive the same attention as the larger conventions. Meetings come in all sizes and so do our 83 meeting rooms. You’ll find 71 in the Convention Center and 12 in Lucas Oil Stadium.

Does the Indiana Convention Center & Lucas Oil Stadium have any exclusive contracts?

Currently, exclusive contracts are held by:

  • Centerplate (food service and novelties management)
  • ESG Security (Indiana Convention Center security)
  • Contemporary Services Corp. (Lucas Oil Stadium security)
  • Protection Plus, Inc. (armed security)
  • Indiana University Health (emergency medical services)
  • Denison Parking (parking lot management)
  • Smart City Networks (Internet services).

For more information about our Exclusive Contractors, please visit the Exclusive Contractors page.

Is the Indiana Convention Center & Lucas Oil Stadium a union facility?

The Indiana Convention Center & Lucas Oil Stadium uses union labor exclusively to provide services to our clients. Please review our Policies and Procedures for a description of the different laborers. You should also discuss these questions with your Event Coordinator.

May I hang signs for my event?

Facility personnel must handle anything attached to the facility. Guests may not attach anything to the walls, fixtures or floors in or on the building. Arrangements should be made through your Event Coordinator.

Does the Indiana Convention Center & Lucas Oil Stadium accept freight?

Due to space restrictions, we cannot accept freight shipments. All shipments made directly to the Indiana Convention Center & Lucas Oil Stadium on a move-in day for an exhibit must be routed to the attention of the decorator and directed to the proper dock location. For Lucas Oil Stadium, use the Missouri Street dock on the west and south sides of the facility. Materials to be used in meeting rooms should be sent to a representative of either the event sponsor or the Official Exposition Service Contractor. Representatives MUST be present to receive all shipments. The in-house RICOH business center will receive packages. Contact eric.normington@ricoh-usa.com for details.

How can I get a copy of the Pre-Qualified Exhibitor-Appointed Contractor, and the Pre-Qualified Decorator, and Pre-Qualified Security Firms lists?

View or download the Pre-Qualified Vendors list here.

May I set up my own booth?

As an exhibitor, you are allowed to set up your own exhibit booth, as long as you use your own full-time employees (“FTE”). If you require assistance, other than your FTEs, in transporting your materials to your booth, you must use labor provided by your event's Pre-Qualified Decorator (“Decorator”). If you require labor to assist with the set-up/tear-down of your booth, you must use the labor provided by the event's Decorator. If your event does not have a Decorator, then you must contact your Event Coordinator from the Indiana Convention Center & Lucas Oil Stadium, who will assist you in placing a labor order.

I plan to sell retail items at my booth, do I need to apply for a permit?

Yes, the Indiana Department of Revenue requires exhibitors selling goods (new or used) to register and submit a Business Tax Application (BT-1) for sales tax.  All exhibitors selling products or tangible items are required to have a BT-1 and to collect the Indiana state sales tax (currently 7%) and declare to the IDOR.  Presently, a $25.00 fee applies.  Please visit http://www.in.gov/dor/4337.htm to register and for additional information.

What does the Health Department require for sampling or cooking in my booth?

Centerplate has the exclusive food and beverage distribution rights within ICCLOS; however, we  understand that certain conventions have, as their primary purposes, the preparation and consumption of food and beverage.  Please refer to section 6.2 in our Facility Guide for complete information. The Marion County Health Department (MCHD) requires a license to cook, hold and serve food. All exhibitors sampling or cooking must register with the Marion County Health Department and operate in accordance with 410 IAC 7-24 of the MCHD.  Rules, regulations and the registration form can be found at this link : MCHD

May I bring food and beverage items into the facility?

No food, beverage or novelties may be brought into the facility or sold without the express written consent of ICCLOS Management (enticement candy excluded). Centerplate has exclusive food and beverage distribution rights within the ICCLOS. See our Food & Beverage page for more information on our world-class catering services.

Do you have a business center?

The Indiana Convention Center & Lucas Oil Stadium Business Center, in partnership with RICOH Office Solutions, is located on the first floor of the Indiana Convention Center in the Capitol Avenue Lobby, directly across from Meeting Room 116. For more information, see the Business Office page. Limited services include:

  • Black and White Copy Services
  • Color Copy Services
  • Large Format - Color and Black and White
  • Document Finishing / Binding
  • Fax Services
  • Copier Rental
  • Facsimile Rental
  • Basic Office Supplies
  • Shipping thru UPS. Domestic Only

How do I contact Lost & Found?

Lost & Found is located in our Disptach Offices. At ICC, you may call 317-262-3350; LOS, call 317-262-4000.

Tour Information

Are there tours of Lucas Oil Stadium?

Our tour guides conduct public tours of Lucas Oil Stadium. The tour lasts approximately one hour and includes visits to the playing field, an NFL locker room, Lucas Oil Plaza, the Press Box, a suite, as well as numerous other areas not accessible to the general public.

When are public tours of Lucas Oil Stadium?

Tours are typically conducted at 11 a.m., 1 p.m., and 3 p.m. every Tuesday and Wednesday. Cost is $10 for adults and $7 for seniors age 65 and over and children ages 4-12. Children ages 3 and under are free when accompanied by a paying adult.

How do I purchase tickets for public tours Lucas Oil Stadium?

Tickets are available only on the day of the tour and are sold on a first-come, first-served basis, with NO advance ticket sales available. Tickets can be purchased at the exterior ticket windows of the Colts Pro Shop located at the northeast side of the stadium, near the corner of South St. and Capitol Ave. Cash and major credit cards accepted (NO checks or money orders). We are not able to offer any ticket refunds or exchanges. A private tour is recommended for groups larger than 25 people. **Please note: tour routes and times are subject to change based upon event schedules**

Are private tours available?

Yes, for groups larger than 25 people, a private tour is recommended. Please provide your request form a minimum of two weeks in advance of your requested date. If you are interested in requesting a private tour of Lucas Oil Stadium, please complete one of the tour request forms below (Non-Profits/Schools request form or Adults/Seniors/Youth request form) . If you have questions, or need additional information, please contact Guest Services at 317.262.8600, or by e-mail at tour@icclos.com.

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