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GUIDE FOR GUESTS WITH DISABILITIES

Lucas Oil Stadium Accessibility

Lucas Oil Stadium is a fully accessible facility. All entrances into the stadium are accessible. Guests may use ramps, elevators and escalators to move between all levels. Accommodations for persons with disabilities include family restrooms, accessible ticket and concession counters, first-come, first-serve designated parking, assistive listening devices and wheelchair availability.

STREET LEVEL

CLUB LOGE LEVEL

TERRACE LEVEL

 

Drop Off /Pickup Points

Guests may be dropped off and/or picked up on the southwest corner pull-through location off of Missouri Street, or on the northeast side of the stadium, on Capitol Avenue by the Colts Pro Shop. Please refer to the Parking map for further information.

Parking

Guests are encouraged to arrive early in an attempt to secure parking that most accommodates their needs. Lucas Oil Stadium also encourages guests with disabilities to evaluate the event they are attending in order to assist themselves in determining arrival time to the stadium area.

The primary accessible parking location is located in the South Lot with access off of Missouri Street on the west side of the stadium. A valid placard or license plate is required for access to these spaces. Spaces will be available for purchase during events and are available on a first-come, first-serve basis.

Please note that this information excludes all Indianapolis Colts home games. However, there is limited ADA parking available on a first-come, first-serve basis at Merrill St. and Russell St. Please plan your arrival time accordingly. We also offer ADA Drop-Off and Pick-Up locations on the East (Capitol Ave.) and West (Missouri St.) sides of Lucas Oil Stadium. Please visit Indy Downtown Inc. for maps and other parking options.

Seating/Seating Relocation

Lucas Oil Stadium is pleased to provide fully integrated accessible seating for fans with disabilities and their guests. Guests with disabilities are encouraged to select their choice of seats from a wide array of options and ticket prices provided by the stadium.

Guests with disabilities holding non-accessible tickets that have been purchased at the Lucas Oil Stadium Ticket Office or through Ticketmaster are invited to any ticket window of the ticket office to request the exchange of their ticket for one that more appropriately meets their needs. Ticket exchanges cannot be made for tickets purchased through other sources. All seating relocation is subject to availability. The Ticket Office is located at the southeast corner of Lucas Oil Stadium.

Concessions

All concession stands in Lucas Oil Stadium are accessible. Large print menus are available upon request. Accessible public drinking fountains are also available on all levels throughout the stadium. Please refer to the Concourse Level maps for further information.

Restrooms

Restrooms located throughout Lucas Oil Stadium are accessible. In addition, all single Family Restrooms are available on all levels and quadrants of the stadium to accommodate special needs for people with disabilities. Please refer to the Concourse Level maps for further information.

Wheelchair Availability/Transportation Assistance

A limited number of wheelchairs are available on a first-come, first-serve basis at Guest Services kiosks throughout Lucas Oil Stadium. In the absence of an emergency, a valid driver’s license or other suitable identification will be required as a deposit for the wheelchair. Wheelchairs may not be removed from the facility. A fee will be imposed for any wheelchairs not returned to any of the Guest Services kiosks.

First Aid

Indiana University Health provides First Aid to all public events inside Lucas Oil Stadium. The main First Aid office is located in the northwest corner of Street Level, adjacent to Section 145. For emergencies during events, please find the nearest usher or contact Lucas Oil Stadium Security from any red house phone by dialing x4000. Please refer to the Concourse Level maps for further information.

Power Stations

Power stations are available for recharging wheelchairs and other battery operated mobility aid devices. These stations are also available for operating respirators and other medical device equipment. Please contact Lucas Oil Stadium security, Guest Services or First Aid personnel for assistance in securing use of these stations.

Assistive Listening Devices

Assistive Listening Devices are available during all major events. Please visit any of the Guest Services kiosks located throughout the stadium for assistance.

Assistive Animals

Lucas Oil Stadium welcomes guests with disabilities and their assistive animals. While it is not necessary, we encourage guests with assistive animals to contact Lucas Oil Stadium management in advance of the event in order to most appropriately accommodate the needs of the guest and their animal.

TTY Telephone

Lucas Oil Stadium provides a TTY telephone (317.262.3578) in the Ticket Office.

Guest Services

Guest Services staff is stationed throughout the stadium, and will assist guests with disabilities with general questions. Guest Services personnel are uniformed and easily recognizable. The uniform attire includes khaki pants, red shirt and gray jacket (weather permitting).

There are five (5) Guest Services kiosks located throughout the stadium. All Guest Services kiosks are equipped and prepared to assist with wheelchairs and assistive listening devices, as well as any other related questions regarding special needs. Please refer to the Concourse Level maps for further information.

Guest Services Kiosk Locations

Street Level – There are two (2) kiosks on Street Level.

Club/Loge Level – There is one (1) kiosk located on the Club/Loge Level.

Terrace Level – There are two (2) kiosks located on the Terrace Level.

Please contact Guest Services at 317.262.8600 for any further information on the stadium’s accessibility policies and procedures.

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