Guest Information
Parking
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| Terrace Level |
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Guest Information Guide
Welcome to Lucas Oil Stadium
Lucas Oil Stadium (LOS) is the multi-purpose facility that replaces the former RCA Dome and opens as the new home of the NFL’s Indianapolis Colts for the 2008 NFL season. It is a state-of-the-art retractable roof, multi-purpose stadium featuring spectacular views of the Indianapolis skyline. In addition, the stadium has FieldTurf in-fill playing surface, 7 locker rooms, operable north window, dual two-level club lounges, 137 suites, retractable sideline seating, house reduction curtains, two large video boards, ribbon boards, spacious concourses, 11 indoor docks, exhibit space, and meeting rooms.
The seven-level stadium which seats 63,000 for football can also be reconfigured to seat 70,000 or more for NCAA basketball, the Super Bowl and concerts. It will cover 1.8 million square feet (over twice the size of Conseco Fieldhouse) and will also host NCAA Final Four and Regional men's and women's basketball games, major conventions, trade shows, IHSAA tournaments, national band competitions, local and national amateur sports events and events such as the annual Indiana Black Expo and Circle City Classic.
Lucas Oil Stadium is a fully accessible facility. All entrances into the stadium are accessible. Guests may use ramps, elevators and escalators to move between all levels. Accommodations for persons with disabilities include family restrooms, accessible ticket and concession counters, first-come, first-serve designated parking, assisted listening devices and wheelchair availability.
Developer
Lucas Oil Stadium was developed by the Indiana Stadium and Convention Building Authority ("the Authority"), a group of civic and business leaders appointed by the Governor of Indiana and the Mayor of Indianapolis.
ArchitectThe stadium was designed by HKS of Dallas, Texas, with significant assistance from local design firms such as A2S04 and Browning Day Mullins Dierdorf of Indianapolis and other Indiana design and engineering consultants.
Construction ManagerThe construction manager was Hunt Construction Group, Inc., of Indianapolis, assisted by the local firms of Smoot Construction and Mezzetta Construction. The project was constructed by dozens of trade contractors, mostly from Central Indiana.
FinancingThe estimated stadium cost is $715.4million-$719.6million. It is being financed with funds raised jointly by the State of Indiana and the City of Indianapolis, with the Indianapolis Colts providing $100 million. Marion County has raised taxes for food and beverage sales, auto rental taxes, innkeeper's taxes and admission taxes for its share of the costs. Meanwhile, a small increase in food and beverage taxes in six "donut' counties and the sale of Colts license plates completes the total.
Benefits
In addition to retaining the Colts in Indianapolis through a new long-term contract, the new stadium will pave the way for another expansion of the Indiana Convention Center to open in 2010. Taken together, these projects are expected to create $2.25 billion in economic benefit to Central Indiana in 10 years and create some 4,200 new permanent jobs, as well as 4,900 construction jobs during the life of the projects.
Construction Facts
- 130,000 cubic yards of cast-in-place concrete
- 16,000 tons of steel
- 700 pieces of structural precast concrete
- 1,440 pieces of architectural precast
- 9,100 pieces of exterior glass
- First of its kind SuperFrame Structural System
- Unique two panel moving design--roof supported on five rails
- Gabled roof with peak running north/south down center of field
- 176,400 square feet opening area
- Long narrow panels "stack" over building and do not overhang or shadow the building facade
- Operates on cable drum drives mounted to transporters
- Approximate 9-11 minute opening and closing time
NFL rules for roof opening -- home team determines if roof is to be opened or closed 90 minutes before kickoff (except if precipitation is within the vicinity of LOS, temperature is below 40 degrees, or wind gusts are greater than 40 mph, then roof is automatically closed). It remains open unless there are hazardous conditions (lightning, severe winds, precipitation, low temperatures, etc.) Once closed, the roof may not be reopened.
For events other than Colts games, operation of the roof and window will be solely at the discretion of Lucas Oil Stadium management. Due to the fact that the football field does not have a drainage system, and plumbing and piping are not insulated in Lucas Oil Stadium like many other outdoor stadiums, the roof should be closed during any inclement weather. If the outdoor temperature is below 42 degrees Fahrenheit, the roof will be closed.
The seven levels of the stadium include:
Event Level
Feature locations include field, loading dock, locker rooms (NFL and auxiliary), commissary, pedestrian connector to Indiana Convention Center (to open late 2010), exhibit halls and meeting rooms. The Event Level also includes 8 Field Suites, with over 160 individual seats.
Street Level (100 and 200 level seating)
This is the main level in which you enter the Stadium. Feature locations include Lucas Oil Plaza, East and West Club Lounges, Ticket Office and Colts Pro Shop. The Street Level contains over 26,000 individual seats.
Lower Suites
The Lower Suite Level contains 77 suites, with over 1,700 individual seats.
Club/Loge Level (300 and 400 seating)
Feature locations include the upper levels of the East and West Club Lounges. The Club/Loge Level contains approximately 14,600 individual seats.
Upper Suites
Feature location includes the Quarterback Suite in the South End Zone which has seating for 200. The Upper Suite Level contains 53 suites (including Quarterback Suite), with over 1,000 individual seats.
Terrace Level (500 and 600 level seating)
Feature location includes the The Bud Light Zone, which displays an operable window overlooking the city. The Terrace Level contains approximately 20,500 individual seats.
Press Box
The Press Box contains game operations booths, radio broadcast, coaches booths, print media, video board production and stadium operations. The Press Box also has seating for up to 200 members of the media.
General Stadium Information & Policies – A to Z
Alcoholic Beverages
Indiana State Law prohibits the sale of alcoholic beverages to any person under the age of 21. Guests will be required to show proper identification and proof of age when purchasing alcoholic beverages. Starting times and/or days of events may dictate alcohol restriction policies. Some events may prohibit the sale of alcohol in Lucas Oil Stadium.
Assistive Animals
Lucas Oil Stadium welcomes guests with disabilities and their assistive animals. While it is not necessary, we encourageguests with assistive animals to contact Lucas Oil Stadium management in advance of the event in order to most appropriately accommodate the needs of the guest and their animal.
Assistive Listening Devices
Assistive Listening Devices are available during all major events. Please visit any of the Guest Services kiosks located throughout the stadium for assistance.
Automated Teller Machines (ATM’s)Accessible ATM’s are located throughout the stadium. Permanent concession stands accept major credit cards. Please refer to the Concourse Level maps for further information.
Banners/Signs
Banners are permitted inside Lucas Oil Stadium provided that they are in good taste, may be held by one person, and do not obstruct the view of any fans or stadium signage. Lucas Oil Stadium reserves the right to confiscate or move any and all banners.
Cameras & Video Equipment
Use of cameras and video equipment inside Lucas Oil Stadium will be determined by the event promoter. Please note that such use may be prohibited during certain events. Video cameras are prohibited for all Indianapolis Colts home games.
Club Lounges
The Baker & Daniels Club (East) and ADVANTAGE Club (West) are typically open for all Indianapolis Colts home games to guests with club seat and suite tickets. Please keep your ticket with you at all times for ease of access in and out of the club lounges.
ConcessionsCenterplate offers a wide variety of food and beverage choices for guests. There are 59 permanent concession stands and 90 portable concession stands with more 500 points of sale located throughout the stadium. All concession stands in Lucas Oil Stadium are accessible and permanent concession stands accept major credit cards. Large print menus are available upon request. Please refer to the Concourse Level maps for further information.
Centerplate is the sole licensed food and beverage operator at Lucas Oil Stadium. Nonprofit groups are encouraged to contact Centerplate at 317.262.3500 if they are interested in raising funds for their organization by working in a concession stand during Lucas Oil Stadium events.
Accessible public drinking fountains are available on all levels throughout the stadium.
Emergency Information
Lucas Oil Stadium has an Emergency Action Plan (EAP) in the event an emergency occurs. Part of this plan includes a command center on event days staffed by LOS personnel and local law enforcement/emergency management personnel. You are encouraged to take the following steps in the event of an emergency:
- Be aware of your location in the stadium at all times.
- Identify the nearest exit to your location.
- Listen, watch for and follow instructions from the stadium public address system and video boards.
- Ask for assistance and information from stadium staff, uniformed security and medical personnel.
Family Restrooms are available on all levels of the stadium. Please refer to the Concourse Level maps for further information.
First AidClarian Health provides First Aid to all public events inside Lucas Oil Stadium. The main First Aid office is located in the northwest corner of Street Level, adjacent to Section 145. For emergencies during events, please find the nearest usher or contact facility security from any red house phone by dialing x4000. Please refer to the Concourse Level maps for further information.
Gates
Lucas Oil Stadium is a fully accessible facility. All gates and entrances are accessible using wheeled mobility devices. A total of 14 elevators, 10 escalators and 2 accessible ramp systems are available to assist with moving guests to and from the different levels of the stadium. For additional information on ramps, escalators and elevators, please refer to the section entitled Vertical Transportation.
Guest Services
Guest Services staff is stationed throughout the stadium, and will assist guests with general inquiries, lost and found, stadium directions, emergencies, as well as provide general information and assist with accommodations for guests with disabilities. Guest Services personnel are uniformed and easily recognizable. The uniform attire includes khaki pants, blue shirt and red sweater.
There are five (5) Guest Services kiosks located throughout the stadium. All Guest Services kiosks are equipped and prepared to assist with wheelchairs and assistive listening devices, as well as any other related questions regarding special needs. Please refer to the Concourse Level maps for further information.
Guest Services Kiosk Locations
Street Level – There are two (2) kiosks on Street Level.
- Southeast corner of the Clarian Health Plaza adjacent to Section 121
- Southwest corner of Chevy Plaza adjacent to Section 132
Club/Loge Level – There is one (1) kiosk located on the Club/Loge Level.
- Southwest corner adjacent to Section 330
Terrace Level – There are two (2) kiosks located on the Terrace Level.
- Southeast corner, by elevator lobby adjacent to Section 519
- Northwest corner, by elevator lobby adjacent to Section 545
Loading & Unloading Points
Guests may be dropped off and/or picked up on the southwest corner pull-through location off of Missouri Street, or on the northeast side of the stadium, on Capitol Avenue by the Colts Pro Shop. Please refer to the Parking map for further information.
Lost & Found
Lost & Found items may be turned into any usher or security person. After each event, these items will be left at Lucas Oil Stadium Security Dispatch. For further information, please call 317.262.4000.
Lost Parents & Found Children
Children who have lost their parents should be escorted to the nearest usher or security person.
Merchandise & Novelties
The Colts Pro Shop is open 7 days a week at the northeast corner of Lucas Oil Stadium. Regular Colts Pro Shop hours are Monday-Saturday, 10:00 a.m.-6:00 p.m. and Sunday, 12:00-6:00 p.m. The Pro Shop will be open year round. Please call 317.262.2700 for further information and event day hours.
Lucas Oil Stadium also offers several merchandise and novelty stands throughout the stadium that are used for any events selling merchandise. Maingate is the sole licensed retail operator at Lucas Oil Stadium. Please refer to the Concourse Level maps for further information.
Parking
Lucas Oil Stadium owns and operates multiple parking lots surrounding the stadium. All guests are encouraged to arrive early in an attempt to secure parking that most accommodates their needs.
Lucas Oil Stadium also encourages guests with disabilities to evaluate the event in which they are attending in order to assist themselves in determining arrival time to the stadium area.
The primary accessible parking location is located in the South Lot with access off of Missouri Street on the west side of the stadium. A valid placard or license plate is required for access to these spaces. Spaces will be available for purchase during events and are available on a first-come, first-serve basis.
Power Stations
Power stations are available for recharging wheelchairs and other battery operated mobility aid devices. These stations are also available for operating respirators and other medical device equipment. Please contact Lucas Oil Stadium security, Guest Services or First Aid personnel for assistance in securing use of these stations.
Restrooms
Restrooms located throughout Lucas Oil Stadium are accessible. In addition, all single Family Restrooms are available on all levels and quadrants of the stadium to accommodate special needs for people with disabilities. Please refer to the Concourse Level maps for further information.
Seating/SeatingRelocation
Lucas Oil Stadium is pleased to provide fully integrated accessible seating for fans with disabilities and their guests. Guests with disabilities are encouraged to select their choice of seats from a wide array of options provided by the stadium.
Guests with disabilities holding non-accessible tickets are invited to any ticket window of the ticket office to request the exchange of their ticket that appropriately meets their needs (The Ticket Office is located in the southeast corner of Street Level, across from Section 118).
Security Procedures
All guests will be subject to inspection upon entering Lucas Oil Stadium. The following items
are not be permitted in Lucas Oil Stadium: food & beverage items, bottles, cans, liquor containers, weapons, coolers, bags, large purses, backpacks, video recorders, horns, artificial noisemakers, and other missile-like objects. Please be advised that nothing larger than a small personal handbag, subject to inspection, will be permitted inside Lucas Oil Stadium.
Smoking is strictly prohibited within the stadium. Smoking is permitted at any of the four (4) gates located on the exterior of the stadium. Please stay within these gates – do NOT exit. If gates are exited, re-entry into the stadium will not be allowed.
Special Dietary/Medical Needs
Individuals with special dietary/medical needs should contact a First Aid or Guest Services staff at their entry gate for locations to store special-needs items such as prescription drugs, dietary foods or beverages.
Public drinking fountains are available throughout the stadium, and a 7 oz cup of water is available for free upon request at concession stands.
Suites
Lucas Oil Stadium offers 137 luxury suites including 8 field suites that offer a unique opportunity to see the game up close and personal, as well as 12 super suites for lease. The Quarterback Suite offers 200 seats to experience a unique shared suite experience.
Suite holders receive Indianapolis Colts season tickets, VIP parking, first option to purchase tickets to Lucas Oil Stadium public events, and access to private suite level concourses as well as club lounges. All suites are equipped with leather armchairs, bar stools, elegant furnishings, and flat screen televisions complete with NFL Sunday Ticket and game statistics provided via video network. Seating capacities within the various suites range from 12 -72 guests. Delicious food and beverage selections are delivered directly to each suite by Centerplate, exclusive caterer of Lucas Oil Stadium.
The Quarterback Suite is available for private events by contacting Lucas Oil Stadium at 317.262.8600. The Indianapolis Colts retain a limited number of suites which are sold on a game-by-game basis. If you or a company you know is interested in joining the single game suite waiting list, please contact the Indianapolis Colts at 317.297.2658 for additional information.
Telephones/TTY
Red house phones accessible for use by guests in wheelchairs are located throughout the facility. Lucas Oil Stadium provides a TTY telephone in the ticket office (317.262.3578).
For emergency purposes, please contact Lucas Oil Stadium Security from any red house phone by dialing x4000.
Ticket Office Information and Ticket Policies
The Lucas Oil Stadium Ticket Office and Will Call are located on the southeast corner of Street Level on Capitol Avenue. Depending on event demand, an additional satellite ticket office may be used which is located on the north side of the stadium adjacent to the Colts Pro Shop. All windows are accessible. For ticket information, please call 317.262.3389, or contact Ticketmaster at 317.239.5151. Regular Ticket Office hours are Monday-Friday, 9:00 a.m. – 5:00 p.m. Please refer to the Street Level Concourse map for further information.
Lucas Oil Stadium has a capacity of approximately 63,000 for football with seating available at all levels and price ranges. As part of that total, nearly 1,200 seats are available for persons with disabilities. To ensure your seat meets your needs, please alert the ticket seller of your special needs at the time of purchase. Every suite has the ability to accommodate wheelchairs.
Please note that Lucas Oil Stadium is a multi-purpose facility and will have a variety of different seating configurations. Seating for persons with disabilities will change with the different configurations, but at all times will be within the guidelines of the ADA.
Vertical Transportation
A total of 14 elevators, 10 escalators and 2 accessible approved ramp systems are available to assist with moving guests to and from the different levels of the stadium. Please refer to the Concourse Level maps for specific elevator, escalator and ramp locations.
Elevators
Elevators are located in each quadrant of the stadium, and have access to the following levels:
- Event Level
- Street Level
- Lower Suite Level
- Club/Loge Level
- Upper Suite Level
- Terrace Level
- East Club Lounge
- West Club Lounge
The following escalators land on the Street Level, Club Loge Level and Terrace Level only:
- Lucas Oil Plaza (North)
- HH Gregg (South)
The following escalators are within the Club Lounges and land at the Street Level and Club Loge Level only:
- Baker & Daniels Club (East)
- ADVANTAGE Club (West)
Ramps
Lucas Oil Stadium features 2 accessible ramp systems that stop at each level of the stadium.
- Northwest Ramp (Adjacent to Section 145)
- Southeast Ramp (Adjacent to Section 121)
A limited number of wheelchairs are available on a first-come, first-serve basis at Guest Services kiosks throughout Lucas Oil Stadium. In the absence of an emergency, a valid driver’s license or other suitable identification will be required as a deposit for the wheelchair. Wheelchairs may not be removed from the facility. A fee will be imposed for any wheelchairs not returned to any of the Guest Services kiosks.
Lucas Oil Stadium Facts
- Cost: 715.4 - $719.6 million
- Seating Capacity: Approx. 63,000
- Accessible Seats: Nearly 1,200
- Escalators: 10
- Elevators: 14
- Ramps: 2, NW and SE side
- North Plaza: 30,000 sq. ft.
- Luxury Suites: 137
- Field Suites: 8, 10’ from end zone
- Quarterback Suite: 1, capacity 200 people
- Club Lounges: 2, bi-level east & west club lounges
- Meeting Rooms: 12, total 12,850 sq. ft.
- Locker Rooms: 7
- Parking spaces: Over 1,900
- Family Restrooms: 26
- Concession Stands (Permanent & Portable): 149
- Operable Picture Window: North end, 88’H x 213’ W
- Size of stadium floor: 93,900 sq. ft., 25’ feet below street level
- NW & SE video boards: 37’ x 97’, 23mm pixel size
- Ribbon Boards: 1,550 linear feet
- Roof Panels: 2 panels, total weight 2.5 million pounds
- Roof: Opens and closes in 9-11 minutes
- Roof Opening Size: Over 176,000 sq. ft.
- Exhibit Halls: 2, total 43,000 sq. ft.
- Colts Pro Shop: 1
Contact Information
| Lucas Oil Stadium | 317.262.8600 |
| Indianapolis Colts | 317.297.COLT (2658) |
| Guest Services | 317.262.8600 |
| LOS Ticket Office | 317.262.3389 |
| Colts Ticket Office | 317.299.3663 |
| TicketMaster | 317.239.5151 |
| Event Hotline | 317.262.3452 |
| ICCLOS Jobline | 317.262.3473 |
| Lost & Found | 317.262.4000 |
| Centerplate | 317.262.3500 |
| CSC | 317.262.3493 |
For more information, please refer to the Lucas Oil Stadium Persons with Disabilities Guide, or for answers to questions about the stadium, please contact Guest Services at 317.262.8600.
Location & Directions
Lucas Oil Stadium is conveniently located in the heart of downtown Indianapolis with easy access from several major highways:
From the north: Follow I-65 South to Exit 114 (Martin Luther King Jr. St./West St.) and go south to South St.
From the south: Follow I-65 North to I-70 West. Take Exit 79A (West St.) and go north.
From the east: Follow I-70 west to I-65 North. Take Exit 114 (Martin Luther King Jr. St./West St.) and go south to South St.
From the west: Follow I-70 East to Exit 79A (West St.) and go north.