Ticket FAQs
What type of payments does the Ticket Office accept?
For most events, the Ticket Office accepts cash, Visa, MasterCard, Discover Card, or American Express. Checks or money orders, made out to the Lucas Oil Stadium Ticket Office, are accepted only through the mail and up to two weeks prior to the event. The Indianapolis Colts do not accept checks as a method of payment. The Ticket Office only accepts cash as a method of payment for events that are sold at the door only on the day of the event. Signs above the windows indicate what type payment is accepted at that window. Some windows are “cash only.”
Does the Ticket Office accept phone or Internet orders?
Most events do accept phone and Internet orders. However, the orders are taken through TicketMaster. You may reach TicketMaster at 317.239.5151 or by going to their website at www.ticketmaster.com.
Does the Ticket Office accept mail orders?
Mail orders are accepted up to two weeks before the event. There is a handling fee of $5.00 per order. Please include your name, address, daytime phone number, and pertinent event information (i.e. name of event, number of tickets, accessible needs) in your mail order. Any mail order that cannot be processed will be returned along with a form explaining why your order could not be processed.
What are the Ticket Office hours?
Regular business hours are Monday-Friday 9:00 am - 5:00 pm. The Ticket Office adjusts its hours on event days and is open as the event warrants.
Do you accept Will-Call from the public?
We do have Will-Call tickets that customers order through TicketMaster by telephone or online. However, Will-Call is not accepted from the general public.
Where is the Ticket Office located?
The Lucas Oil Stadium Ticket Office is located on the southeast corner of Lucas Oil Stadium, along Capitol Avenue.
My event is open to the public and I want to sell my own tickets. Is this permissible?
Ticket prices of $5.00 or less may be sold through the client. All tickets above $5.00 that are sold to the public must be ordered, printed, disbursed, sold, refunded and controlled by the Indiana Convention Center & Lucas Oil Stadium Ticket Office or its designated ticket agency, presently TicketMaster. NOTE: Advertising is NOT permitted prior to an executed contract with the convention center.