FAQs
Questions about directions and parking
Questions about special needs
Questions about tickets
Questions about the facility
Questions about exhibiting
Questions about tours
How do I get to the loading dock?
The Loading Dock is located on the west side of the facility, off of Missouri Street. Refer to our driving directions page for directions.
Where should I park?
Approximately 9,000 parking spaces in surface lots and parking garages immediately surround our facility. An additional 40,000 parking spaces are within a ten-block area. Arrangements for specialty and long-term parking can be made through Denison Parking at 317.636.8552 or jallsupconseco@denisonparking.com. Please visit our parking information page to view the most convenient parking for your event.
How much does it cost to park?
Depending upon the event, parking charges can range from $5.00 to $20.00. All parking is on a first-come, first-served basis.
Where can I park my RV?
The Indiana State Fairgrounds Campsites, 1202 East 38th Street, Indianapolis, is approximately 6 miles from the facility and open year-round. Amenities include paved pads, water and sewer hook-ups, 30-amp service, pay phones, picnic shelter, and playground. It is fully accessible to those with special needs. Call 317.927.7510 for more information.
Lake Haven Retreat, 1951 West Edgewood Avenue, Indianapolis, approximately 7 miles from the facility, is a full service campground with daily, weekly, and monthly rates. Sitting on 20 acres, the retreat has a lake stocked for fishing, restroom, shower, and laundry facilities, wireless and high-speed internet connections. Call 317.807.2267 or visit www.lakehavenretreat.com for more information.
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Services for Persons with Disabilities – Can the facility accommodate persons with special needs?
Lucas Oil Stadium, a seven-level stadium, is a fully accessible facility. All entrances into the stadium, as well as all levels of the stadium, are fully accessible via ramps, elevators and escalators. Accommodations for persons with disabilities include family restrooms, accessible ticket and concession counters, first-come first-serve designated parking, assisted listening devices, and wheelchair availability. Assistive animals are also welcome in our facility for our guests. Please visit our Guests with Disabilities page for a comprehensive summary of services available.
Accessibility Maps
Do you have portable ADA hearing impaired systems available for client use?
All Lucas Oil Stadium events have hearing-enhancement devices available. Please check with LOS Guest Services for assistance.
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What type of payments does the Ticket Office accept?
For most events, the Ticket Office accepts cash, Visa, MasterCard, Discover Card, or American Express. Checks or money orders, made out to the Lucas Oil Stadium Ticket Office, are accepted only through the mail and up to two weeks prior to the event. The Indianapolis Colts do not accept checks as a method of payment. The Ticket Office only accepts cash as a method of payment for events that are sold at the door only on the day of the event. Signs above the windows indicate what type payment is accepted at that window. Some windows are “cash only.”
Does the Ticket Office accept phone or Internet orders?
Most events do accept phone and Internet orders. However, the orders are taken through TicketMaster. You may reach TicketMaster at 317.239.5151 or by going to their website at www.ticketmaster.com
Does the Ticket Office accept mail orders?
Mail orders are accepted up to two weeks before the event. There is a handling fee of $5.00 per order. Please include your name, address, daytime phone number, and pertinent event information (i.e. name of event, number of tickets, accessible needs) in your mail order. Any mail order that cannot be processed will be returned along with a form explaining why your order could not be processed.
What are the Ticket Office hours?
Regular business hours are Monday-Friday 9:00 am - 5:00 pm. The Ticket Office adjusts its hours on event days and is open as the event warrants.
Do you accept Will-Call from the public?
We do have Will-Call tickets that customers order through TicketMaster by telephone or online. However, Will-Call is not accepted from the general public.
Where is the Ticket Office located?
The Lucas Oil Stadium Ticket Office is located on street level, at the southeast corner of the stadium along Capitol Avenue.
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Do you have a business center?
The Indiana Convention Center & Lucas Oil Stadium Business Center, in partnership with IKON Office Solutions, is located on the first floor of the Indiana Convention Center in the Capitol Avenue Lobby, directly across from Meeting Room 116. Limited services include:
1. Black and White Copy Services.
2. Color Copy Services.
3. Large Format - Color and Black and White.
4. Document Finishing / Binding.
5. Fax Services.
6. Copier Rental.
7. Facsimile Rental.
8. Basic Office Supplies.
9. Shipping.
Does the Indiana Convention Center & Lucas Oil Stadium have Automatic Teller Machines (ATMs)?
ATMs are conveniently located on the first level of the Indiana Convention Center, in the Maryland Food Court and between Room 116 and the 500 Ballroom Reception Room. In Lucas Oil Stadium, ATMs are located throughout the facility for your use.
Do you have a U.S. Mail drop box?
A mail drop box is located on the first level of the Indiana Convention Center, between Room 116 and the 500 Ballroom Reception Room. Should you require more comprehensive services, the main branch of the United States Post Office is located just a short, two-block walk south of the Convention Center, and directly across the street from Lucas Oil Stadium.
What time does the facility open and close?
The time frame for closing and opening of the convention center is event-dependent. Rule of thumb in the convention center for lock down in the evening is approximately 11:00 p.m. and re-opening in the morning at approximately 6:00 a.m. Opening and closing of Lucas Oil Stadium is based on the event schedule.
Is there a restaurant in the facility?
No. However, food courts in the Indiana Convention Center, offering various food choices, open during many events. The Convention Center is also connected via walkway to several nearby hotels and the Circle Centre shopping and entertainment complex, offering a wide-range of dining selections. Lucas Oil Stadium is just a short walk from nearby hotels and the Circle Centre shopping and entertainment complex.
May I bring food and beverage items into the facility?
Centerplate has exclusive food and beverage distribution rights within the Indiana Convention Center & Lucas Oil Stadium. Sample sized items – beverages, limited to a 2 ounce container, and food items, limited to "bite sized," are permitted with the written consent of the Indiana Convention Center & Lucas Oil Stadium and Centerplate management.
Does the Indiana Convention Center & Lucas Oil Stadium have any exclusive contracts?
Currently, exclusive contracts are held by
• Centerplate (food service and novelties management)
• Contemporary Services Corp. (stadium security)
• Protection Plus, Inc. (armed security)
• Clarian Health Partners, Inc. (emergency medical services)
• Denison Parking (parking lot management)
• Smart City Networks (Internet services).
May I bring an umbrella into Lucas Oil Stadium?
Yes, umbrellas are allowed into the building. However, for the protection of our fans, the following items are not permitted in Lucas Oil Stadium and cannot be stored by Lucas Oil Stadium personnel:
• Weapons or fireworks;
• Any object that can be used as a missile;
• Poles/sticks of any kind;
• Containers, bottles, cans, liquid containers and coolers (except for guests with special medical or dietary needs);
• Food not dispensed by Lucas Oil Stadium concessionaire;
• Objects that obstruct another guest’s view of the playing surface;
• Horns, whistles, boom boxes and/or other noisemakers;
• Animals (except assistive animals for guests with disabilities);
• Anything that creates a nuisance or disruption.
Patrons are subject to visual inspection of person, parcels, bags, containers and/or clothing capable of concealing prohibited items. Guests may refuse inspections, however management reserves the right to refuse entry.
Can I purchase beer/alcoholic beverages during Lucas Oil Stadium events?
The management of Lucas Oil Stadium, along with Centerplate Catering, promotes the responsible consumption of alcohol. During most public events in Lucas Oil Stadium, the sales of beer and alcoholic beverages will be offered to guests of legal age. Indiana State Law prohibits the sale of alcohol to any person under the age of 21. All guests who appear younger than 30 years of age will be required to show proper identification and proof of age when purchasing alcoholic beverages. Starting times and/or days of events may prohibit the sale of alcohol in Lucas Oil Stadium. Some events prohibit the sale of alcohol. Guests may not bring alcohol from outside sources into the stadium or take any alcohol with them upon exiting the ticket-taking checkpoint. The purchase limit may be reduced and sales may be discontinued at any time at the discretion of Lucas Oil Stadium management.
Guests will not be allowed to enter Lucas Oil Stadium if they are visibly intoxicated. Drunk and disorderly behavior will result in ejection from the stadium without refund. A limit of two beers/alcoholic beverages sold per transaction will be enforced.
Is smoking allowed in Lucas Oil Stadium?
Lucas Oil Stadium, including exterior balconies, is a smoke-free facility, per City-County General Ordinance No. 44 Sec. 616-201, effective March 1, 2006. Smoking is prohibited in any enclosed public place, including the Indiana Convention Center & Lucas Oil Stadium. Smoking is permitted outside, up to the exterior ticketing checkpoints. A pass-out may be required for some events.
Where is the Administrative Office located in Lucas Oil Stadium?
The entrance to Lucas Oil Stadium Administrative Offices are located just south of the Team Store entrance, directly across from the Post Office on Capitol Avenue.
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How can I get a copy of the Pre-Qualified Exhibitor-Appointed Contractor, and the Pre-Qualified Decorator, and Pre-Qualified Security Firms lists?
Click here to view the Pre-Qualified Decorator list.
Click here to view the Pre-Qualified Exhibitor-Appointed Contractor list.
Click here to view the Pre-Qualified Security Firms List.
I plan small events for 50 people and under. Can the Indiana Convention Center & Lucas Oil Stadium accommodate this smaller size meeting?
Small groups receive the same attention as the larger conventions. Meetings come in all sizes and so do our 48 meeting rooms. You’ll find 36 in the Convention Center and 12 in Lucas Oil Stadium.
Does the Indiana Convention Center & Lucas Oil Stadium accept freight?
Due to space restrictions, we cannot accept freight shipments. All shipments made directly to the Indiana Convention Center & Lucas Oil Stadium on a move-in day for an exhibit hall must be routed to the attention of the decorator and directed to the proper dock location. The Indiana Convention Center docks are located on the west side of the facility. For Lucas Oil Stadium, use the Missouri Street dock on the west side of the facility. Materials to be used in meeting rooms should be sent to a representative of either the event sponsor or the Official Exposition Service Contractor. Representatives MUST be present to receive all shipments.
May I bring helium balloons for my event or to my booth?
Helium tanks and helium balloons are not permitted in the facility.
May I use glitter, stickers or confetti for my event?
Glitter, stickers or confetti are not permitted in the facility.
May I hang signs for my event?
Facility personnel must handle anything attached to the facility. You may not attach anything to the walls, fixtures or floors in or on the building. Arrangements should be made through your Event Coordinator.
Is the Indiana Convention Center & Lucas Oil Stadium a union facility?
The Indiana Convention Center & Lucas Oil Stadium uses union labor exclusively to provide services to our clients. Please review our Policies and Procedures for a description of the different laborers. You should also discuss these questions with your Event Coordinator.
May I set up my own booth?
As an exhibitor, you are allowed to set up your own exhibit booth, as long as you use your own full-time employees (“FTE”). If you require assistance, other than your FTEs, in transporting your materials to your booth, you must use labor provided by your event's Pre-Qualified Decorator (“Decorator”). If you require labor to assist with the set-up/tear-down of your booth, you must use the labor provided by the event's Decorator. If your event does not have a Decorator, then you must contact your Event Coordinator from the Indiana Convention Center & Lucas Oil Stadium, who will assist you in placing a labor order.
Can I make changes to my room set-up?
Changes to the initial room setup (within 30 days prior to move-in of the event) and all room turnovers will involve additional labor charges. This also applies when a room is turned over for a food function.
Do I need medical technicians during my event?
Medical personnel are required if 2,000 or more attendees are anticipated for an event. Clarian Health Partners, Inc. presently services the facility.
May I hire police officers for security during my event?
Please consult your Event Coordinator who will be glad to assist you with your security needs.
My event is open to the public and I want to sell my own tickets. Is this permissible?
Ticket prices of $5.00 or less may be sold through the client. All tickets above $5.00 that are sold to the public must be ordered, printed, disbursed, sold, refunded and controlled by the Indiana Convention Center & Lucas Oil Stadium Ticket Office or its designated ticket agency, presently Ticketmaster. NOTE: Advertising is NOT permitted prior to an executed contract with the convention center.
Are there tours of Lucas Oil Stadium?
Beginning Wednesday, October 1, 2008, our tour guides conduct public tours of Lucas Oil Stadium. The tour lasts approximately one hour and includes visits to the playing field, an NFL locker room, Lucas Oil Plaza, the Press Box, a suite, as well as numerous other areas not accessible to the general public.
When are public tours of Lucas Oil Stadium?
Public tours are available on Tuesday and Wednesday at 11:00 AM, 1:00 PM, and 3:00 PM. Please note tour routes and times are subject to change based upon event schedules.
Is there a charge for Lucas Oil Stadium tours?
Public tour rates are as follows:
Adults - $7.00
Seniors (65+) - $5.00
Child (4-12 years of age) - $5.00
Child (3 & under) – Free (Must be accompanied by a paying adult)
Where do I purchase tickets for public tours of Lucas Oil Stadium?
Walk-up tour tickets may be purchased at the Colts Pro Shop the day of the tour.
Do you conduct private tours?
Private tours may also be scheduled if you have a group of 25 or more. Please contact Guest Services at 317-262-8600, or by e-mail at tour@icclos.com, for more information on private tours.